Consumer Reviews of GAF shingles
Read 105 GAF Shingle reviews or write your own review.
105 reviews
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Roof.info. They do not necessarily represent the opinions of Roof.info.
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Date created: 2018-08-15
Name: Ruth Pickle
Location: Logan, Iowa
Satisfaction Rating:
Very Unsatisfied
Review:
"Timberline"
The shingles upon installation had a huge blob of a different color on my roof. The installation was late last October in 2017. I contacted GAF and they sent someone to look at it in late November. The inspector stated that there definitely is a problem, which was probably in the manufacturing process and sent a follow up letter. He said that GAF would contact me next spring to get it corrected. Contact did not happen. I called them and they have given me the royal run around all summer. In my opinion they have in a round about way accused me of lying, as they insinuated that we do not have GAF shingles. I jumped through every hoop they asked me to. Then they wanted samples of the shingles removed and sent to them. I refused. The Contractor had in the beginning told me that I had to deal with GAF, not them. But I contacted the Contractor and they sent someone or arranged for GAF to send someone to remove 2 shingles and sent the samples to GAF. I have fulfilled every request they have asked of me! Now, August, 2018 GAF a letter arrived saying they may need more info in order to evaluate the claim. The Sr. Claims contact person, that I have been dealing with, has not answered any further questions that I have requested from her. This last letter is signed just Warranty Claims Department. No contact name.
Date created: 2018-06-02
Name: adele hamel
Location: Livonia MI
Model: Timberline
Satisfaction Rating:
Very Unsatisfied
Review:
"They do not stand behind the product"
Good luck if you buy, and have a problem with your shingles. I bought 25 year shingles, failing after 8 years and company is will not help! Only give you the run around.
Date created: 2018-04-17
Name: DMARSHALL
Location: MWC OKLAHOMA
Satisfaction Rating:
Very Unsatisfied
Review:
"GAF Doesnt Stand Behind Warranty"
Winds blew brand new shingles off roof. Roofer had 4 nails to each shingle. Warranty company said shingles were installed wrong. Glue did not set it hardened up shingles not even 2 months old... Wish warranty met something
Date created: 2018-01-15
Name: D. Zack
Location: Batavia, IL
Model: Timberline
Satisfaction Rating:
Very Unsatisfied
Review:
"GAF doesn't stand by warranty"
While inspecting my one year old GAF Timberline shingles for damage following a hail storm a consulting engineer discovered most of damage was from manufacturing defect. A second engineering firm confirmed. Photos and samples sent to GAF were analyzed and GAF said thee shingles met all their specifications. About 50% of the shingles have large craters of missing granules, some worn down to the fiber matting. The new roof is a total waste. After the initial report GAF just closed the case and no longer responds to phone calls or mail. A $9,000 job down the drain. Do not buy GAF shingles; the warranty is a fraud.
Date created: 2017-09-11
Name: DAVID RICHIE
Location: Ohio
Satisfaction Rating:
Very Unsatisfied
Review:
"New roof"
It was easy working with Joe and Gerald. They answered all our questions and the final job was great! We have a new roof and it didn't cost us a dime. Yes, I would recommend them to all my friends...
Date created: 2017-07-29
Name: William Seitz
Location: 08505
Model: Timberline
Satisfaction Rating:
Very Unsatisfied
Review:
"Shingles coming apart. Falling off the roof."
We bought the Timberline shingles at Lowes in Lumberton NJ October 28 2016. Contractor installed them the first week in November 2016.The shingles were falling off the roof so we called the contractor back.He said the shingles are coming apart.(They are defective).We called GAF office. We e-mailed pictures to them. We have yet to hear back from anyone there.
Date created: 2017-07-05
Name: Everett Grosgebauer
Location: Tool, Texas
Model: Royal Sovereign 25 year
Satisfaction Rating:
Very Unsatisfied
Review:
"Losing granules"
Replaced my garage roof in Jan of 2017 with GAF Royal Sovereign 25 year shingles and 6 months later slightly over 50% of the shingles have lost varying amounts of their granules. I filed a claim with GAF, mailed 2 shingles to their lab, sent photos. They then come back with a claim in which they will spot replace shingles. I got an estimate and my roofer says the whole roof needs replacing as there are too many shingles missing granules to spot replace. GAF now wants more photos of each square. They have lost my business for any other roofing supplies. The contractors estimate and statement are not good enough and they are asking me to provide more photos. Just a way to try to get out of paying and honoring warranty. Just hoping I go away. Extremely poor customer service! Will not use again.
Date created: 2017-07-03
Name: William L. Baxter
Location: Chesapeake, VA
Satisfaction Rating:
Very Unsatisfied
Review:
"Turned black"
When looking for a new roof and company, I choose a local company close to home with a very good rating. They used GAF shingles, recommended very highly, I was already unhappy with GAF because I used the 25 year architectural GAF shingles on my house built in 1989. They were failing in 2006 after 17 years of being installed. The roofing company said these new GAF shingles were the best and will last. I then said I want a zinc strip installed to prevent staining, you will not need those with this shingle. I went with them and they installed the new GAF shingles in November of 2009. How many times do you really look at your roof? I 2014 I was building a boat house and just happened to look at my roof and it had turned black, not even six years after installation. A call to the roofing company, well you have to call GAF. I called and they said I had to send three two/three shingles from the discrepant roof. I then had to call the roofing company to remove the shingles and replace them with new ones. Try getting a box to send a 36" shingle in at your expense. I asked if they had a Quality Control/Quality Assurance Department, the answer was no. They were not very helpful. The final out come was they would send me $599.so many cents to clean my roof only time. It was a take it or leave it. Now if the shingles fail in other ways besides staining, GAF is going to tell me I used chemicals to clean the roof and the guarantee is void. GAF sold a deficient product and is unwilling to replace the product and removal and replacement of the old. Isn't American business great!
Date created: 2017-06-05
Name: B Huffman
Location: Galeton, PA
Model: Timberline
Satisfaction Rating:
Very Unsatisfied
Review:
"Worthless warranty"
I found out that since I did not have the warranty transferred to me with in 30 days of purchasing my home, the warranty is voided. What difference does it make who owns the home? If the product fails it fails! Just another way to suck people in with a bogus warranty to make sure they don't have to pay!
Date created: 2017-05-25
Name: Greg Thomas
Location: Florida
Satisfaction Rating:
Very Unsatisfied
Review:
"Horrible Claims Department"
As a general contractor, I have been recommending GAF shingles to my customers, but no more. I have a new roof in my subdivision that the granulates on the shingles came off as the roofer installed them. GAF rep stated that I had a claim. Now the claims department is denying claim. So much for a Life-Time Warranty!
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