Consumer Reviews of Certainteed shingles
Read 125 Certainteed Shingle reviews or write your own review.
125 reviews
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Roof.info. They do not necessarily represent the opinions of Roof.info.
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Date created: 2024-07-18
Name: Catherine
Location: Moncks Corner, SC
Model: Landmark
Satisfaction Rating:
Very Unsatisfied
Review:
"Don't Use!"
Algae growth within 7 years. No trees above house - Algae only on the side that gets very little sun. Warranty is a joke!
Date created: 2024-03-21
Name: John Doe
Location: Tulsa
Model: Bellmont
Satisfaction Rating:
Very Satisfied
Review:
"Deception at every turn. RUN"
Close to 60000 on a new roof that's junk. Trevor Thompson ( CertainTeed rep) stated cracked shingles were within spec . Roof was less than a week old. Material was deformed from the very day they were installed. Got serious run around with no results. Claim within first year was denied. Don't put yourself through what we're going through as it's going to be a long battle to make things right. Will turn case over to attorney generals office, I strongly suggest you do the same.
Date created: 2023-08-23
Name: Lori Hood
Location: Chattanooga Tn
Satisfaction Rating:
Very Unsatisfied
Review:
"Warranty"
Im a roofing specialist who recently researched for a client the process to have 5yr roof "soft washed" of algae. Certainteed's instructions are outrageous at best. Client hires pro to remove worst section (compromising roofs integrity) ship to them, 2-6wks testing, once confirmed algae they calculate avg cost for cleaning (will be underestimated of course), client then hires pro to wash (out of pocket!), send photos back w/bill for approval to get reimbursed. Client does ALL legwork, pays upfront, waits for tests that can be confirmed by simple photos already sent in, compromised roof now & has to have another pro to replace 1 new shingle which won't match current 5yr roof color, on front of home where it now looks wrong. Warranty my a... This is a complete opposite of customer service, warranty value or common sense logic. We will NEVER EVER recommend or participate in using Certainteed for our clients, GAF is leading roof company for great reason, they would never expect clients to do what Certainteed is, they stand 100% with their products & customer satisfaction, not dodge it & make clients workload heavier with absurd demands & non existent customer relations. Was passed 7times just to speak with residential warranty representative. Wow. Shameful.
Date created: 2023-01-09
Name: Broker Mike
Location: Boise
Model: Landmark
Satisfaction Rating:
Very Unsatisfied
Review:
"Garbage"
Complete garbage, don't waste your time or money! I am a Real Estate Broker and we are seeing widespread failures of these shingles. CT is refusing to warranty them even though the 30 year products have failed in less than 10 years. This company has so many lawsuits against them for roofing and siding products that you can't even tell which is which. They knowingly sold defective products and continue to do so. You'll never know if you have the defective shingles until it's too late, and then uncertainteed will find a loophole in the warranty and refuse to even take your calls. Run away from these thieves and go buy a quality product from a company that stands behind their products. If your roofer recommends them, find a new roofer.
Date created: 2022-11-07
Name: Brett Pulliam
Location: Durham, NC
Model: Landmark
Satisfaction Rating:
Very Unsatisfied
Review:
"Duped Again"
We have trees around our house. The installer told us that the Landmark shingles had an algae-resistant coating and would be perfectly fine for our location. I even had them install zinc strips at the ridge for added measure. It has been two years and our roof is about 50% covered in green algae. But not blue-green algae which is the only algae Certainteed has a warranty against (blue green algae is typically found in bodies of water, not on roofs). Our old 30 yr shingles didn't have that much algae on them. Very sneaky of Certainteed to claim "algae" resistance in bold print. That's what you get for trusting people who say "trust me".
Date created: 2022-11-03
Name: Brock
Satisfaction Rating:
Very Unsatisfied
Review:
"General Contractor"
After building for over 30yrs I have never experience working with a company that gave so little to nothing for a product manufacture by them (CertainTeed) and proved to be a defaulted shingle. How ever if a warrantee is what your looking for, they will give you that, but you need to look very carefully at the small black writing. I was always been taught to stand behind your workmanship and if at fault, MAKE IT RIGHT! Signed; Looking for a new company to do business with.
Date created: 2022-05-25
Name: donald oran toole
Location: sw indiana
Model: Px Super White
Satisfaction Rating:
Somewhat Unsatisfied
Review:
"Px Super White"
Eight year old shingles, leaking roof and loose shingles
Date created: 2022-05-12
Name: roger g suda
Location: Braidwood, ILL
Model: Certainteed brand XT-30
Satisfaction Rating:
Very Unsatisfied
Review:
"Very poor quality"
Home built in 2008...Roofer doing job next door...went on my roof and took pictures of my shingles...almost all of them have cracks in them. This roof is not going to make it another 10 years. The product is a scam
Date created: 2022-04-22
Name: joe patton
Location: lima ohio
Model: Dimensional shingle
Satisfaction Rating:
Very Unsatisfied
Review:
"Warranty"
Would not honor their warranty after most of the stones came off my 30 shingle in 14 years.
Date created: 2022-02-02
Name: Frank
Location: RiverVale, NJ
Model: Fiber cement siding
Satisfaction Rating:
Very Unsatisfied
Review:
"Beware of this Inferior Product"
I had Certainteed Fiber Cement siding put on my new home. In just a few years the siding cracked and shrunk, making it unsightly. I entered into a class action law suit and and received $8000. Obviously, this is not nearly enough to side a 3400 sq ft house. Any company that can leave consumers in such a bad position has no right to be in business.
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