Consumer Reviews of Certainteed shingles
Read 125 Certainteed Shingle reviews or write your own review.
Popularity:
#15 of 18 brands of shingles
21% of customers recommend
125 reviews
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Roof.info. They do not necessarily represent the opinions of Roof.info.
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Date created: 2022-01-20
Name: V. Laffredo
Location: South Carolina
Model: Landmark
Satisfaction Rating:
Very Unsatisfied
Review:
"Inferior product & dishonest company"
40 year shingles were put on in 2012. 8 years later granules have fallen off exposing backing in several areas. Have jumped every hoop in the claims process. After admitting shingles were defective Certainteed sent $200 check to replace shingles. One week after check was deposited, Certainteed's banking institution took the $200 back from my account costing me $12 in bank fees. Certainteed customer service rep said it is my problem with my bank and not Certainteed's issue. Dishonest company peddling inferior products.
Date created: 2022-01-06
Name: Lori Garcia
Location: Montfort, WI
Satisfaction Rating:
Very Unsatisfied
Review:
"What a Joke the lifetime warranty and extra windspeed is!"
We had a storm here that had gusts around 67 mph and it blew a section of my shingles off. Called them... they had me send pictures and a full shingle, cannot be bent via mail - cost about 40 bucks... and they said they sent to the lab for testing? Testing on shingles for Wind?! Three weeks later get a letter stating there is nothing wrong with the shingles and nothing is covered. What world am I living right now! The shingles may have defects but they don't stay on the roof - isn't that why I have the extra wind warranty? I've given up on any company doing the right thing or even really caring about anything once they have your money. The lifetime warranty came with my home when I bought it - this just proves why I never buy them myself.
Date created: 2021-10-13
Name: B Allgood
Location: Lehi, UT
Model: 1032
Satisfaction Rating:
Very Unsatisfied
Review:
"4 years later, replaced entire roof."
The house is just under 4 years old and already we need to replace shingles for the entire roof. The shingles had flipped up from the wind, breaking them and causing the neighboring shingles to also lift, tear and come off of the roof. There are multiple places where multiple shingles have blown off of the roof.
Date created: 2021-07-22
Name: Angela Lail
Location: Morganton, NC
Satisfaction Rating:
Very Unsatisfied
Review:
"Dishonest Company - Read Thoughly Thru this Review!"
Update: 7/22/21 If you are looking to resolve your complaint with CertainTeed for issues with their warranty or lack of honoring it, Please submit your claim to Department of Justice, 114 W Edenton St., Raleigh, NC 27603 Mailing Address: Attn: Special Deputy Atty General Stuart Saunders Department of Justice P. O. Box 629 Raleigh, NC 27603 I was informed today 6/21/21 that the DOJ is aware of the warranty that is being disregarded by CertainTeed Mfg., based out of Malvern, PA., whereby they are only willing to cover the expense of cleaning your shingles. This is the company’s way of avoiding the replacement of defective shingles that they continue to manufacture and sell to roofing companies. In order for the DOJ to open a full investigation they need complaints that have been submitted online to be forwarded to them. There is a complaint form provided online by the DOJ at www.ncdoj.gov. This will allow them to further proceed with an investigation but at this time there is not sufficient claims that have been received. I am more than willing to assist anyone that is interesting in filing said complaint, you can email me at [redacted]. This company is uninterested in the number of complaints from customers and refuses to uphold their warranty except for the cleaning of the shingles, which is annual task that must be done in order to rid the algae/fungus from their supposedly 'algae-free' shingles. The cleaning solution is deemed harmful by the Environmental Protection Agency 2011 and is listed as a 'hazardous substance' under the agency's Clean Water Act. The Center for Disease Control also discourages the use of trisodium phosphate, (their cleaning solution) and lists, shock, burning sensations, abdominal pain and collapse as reactions. The Roof Cleaning Solution used by CertainTeed uses chemicals like chlorine bleach, TSP (Trisodium Phosphate) as a cheap roof cleaning spray to make your shingles look new again but is NOT advisable. Chlorine bleach/TSP chemical combination can kill plants, and the phosphate can hurt the environment, due to runoff. Chlorine bleach also dries out a shingled roof causing curling, and ultimately shortening asphalt roof shingles life. Bleach runoff may void your termite warranty. Roof stains return in as few as 9 months, and the roof algae/fungus is worse than before. If you are interested in holding this company accountable for the lack of customer satisfaction, not to mention the monies that you have infested in your roofing and the lack of concern for upholding their warranty, please file your complaint with the DOJ at the email address above. Together, along with the help of the Department of Justice, we can force them to abide by their warranty. Angela Lail Date: 7/21/21 I am currently unable to resolve an issue I have with my roof, shingles manufactured by CertainTeed. After six years they are black, horrible looking! The company refuses to honor their warranty, no surprise there, after reading numerous complaints online about this company! They are a horrible to deal with! But rest assured I'm not finished with them yet, they will replace these shingles before all is said and done! They met the wrong dissatisfied customer when I was unfortunate enough to get their sorry shingles. Here we go... Certainteed, you will pay for my shingles! Betcha!
Date created: 2021-07-19
Name: Eric Dahlke
Location: Jacksonville, AR
Model: 30 year 3 tab standard
Satisfaction Rating:
Very Satisfied
Review:
"CertainTeed 20 years and no leaks"
I had CertainTeed 30 year standard 3 tab singles installed 20 years ago here in central Arkansas. We live in an area with lots of hot sun and prone to sever windy thunder storms, hail and tornados. I've not lost a single yet, neighbors have lost high dollar architectural singles several blown off by storms. They have said your the only house around that hasn't had any singles blown offs. Allege staining resistance lasted the 10 years as the warrantee claims. I wish that was longer, but the durability has been 1st rate, no sever curling like many lesser quality singles after 20 years. All asphalt loss granules over time folks! You don't have a clue what your talking about. My next roof is going to another CertainTeed XT-30IP roof!
Date created: 2021-05-25
Name: Jeanette West
Location: Bradenton, FL
Model: Landmark
Satisfaction Rating:
Very Unsatisfied
Review:
"Warranty"
Misleading warranty. After 5 yrs. algae forming on roof. Certainteed will only do a cleaning. The customer has to pay for two 36"x12" shingles to be removed, and then will be reimbursed $50 of the cost. Then the customer has to pack and ship to them along with all documentation, which, being an oversized package could cost $80/90 to ship Good luck with having the shingles match up, or possibly compromising the integrity of the roof. There is no rebate on the shingles. The previous shingles were by GAF and looked as good when they were removed as the day they were installed.
Date created: 2021-01-08
Name: L. Johnson
Location: Doraville GA.
Satisfaction Rating:
Somewhat Unsatisfied
Review:
"3 years old and and already cracking up"
Liked the color. Roofer had good reviews on Google. Price quoted was in the middle of the estimates. Thought all shingles were about the same. Learned a very expensive lesson.
Date created: 2020-07-29
Name: W P
Location: Rock Hill, SC
Model: Landmark AR 30 Year
Satisfaction Rating:
Very Unsatisfied
Review:
"Misleading Warranty Claim"
I have a 9 year old roof with a 10 year warranty for blue algae problems. Similar to another complaint, you will need to remove shingles to send to CertainTeed to prove they are CertainTeed shingles along with other documentation. The real problem is that the warranty states CertainTeed will pay the reasonable cost to replace or clean at its option, any affected shingles. In discussing the warranty with CertainTeed Support, the Support Representative stated that CertainTeed will not replace any shingles for a blue algae problem, only clean the shingles. The warranty contains misleading information, so beware.
Date created: 2020-05-28
Name: Gregg
Location: Mt Dora, FL
Model: Landmark
Satisfaction Rating:
Very Unsatisfied
Review:
"Terrible warranty"
Although the roof look great for the first five years, blue green algae started staining the roof year six. There is a 10 year Algae resistant warranty period but as Certainteed has no local inspectors or representatives that can view the issue, you are required to remove a tile in the trouble area. Unfortunately this is in the center of the roof and unless you have extra shingles, good luck matching the color. Why they do not accept pictures or the word of the roofer who did the job is beyond me. Obviously this is a great way to avoid ever having to stand behind their warranty. Needless to say, I would avoid this company if you have any other choice.
Date created: 2020-04-19
Name: P. Benoit
Location: Old Saybrook, CT
Model: Landscape 40
Satisfaction Rating:
Very Unsatisfied
Review:
"Chasing leaks on a 19 year old roof ( 40 year shingles )"
Chasing leaks. Not even 19 years on 40 year shingle. I paid extra to upgrade to the "Landscape 40" and used water and ice on the whole roof. Most likely why it took this long to show the leaks. After a close inspection I found over 50% of them were NOT sealed along the adhesive strip. Allowing water between them and allowing it to find it's way into the house. So now I'm looking to reseal them and repair the ceiling. I realize I might not get all 40 years out of them but less than half of that. Poor excuse of a shingle. Would NOT recommend these and I would say buyer beware. There are better choices.
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