Consumer Reviews of GAF shingles
Read 107 GAF Shingle reviews or write your own review.
107 reviews
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Roof.info. They do not necessarily represent the opinions of Roof.info.
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Date created: 2020-08-10
Name: J
Location: Florida
Model: Timberline
Satisfaction Rating:
Very Unsatisfied
Review:
"Lacking"
Simply a terrible company from top to bottom. They refuse to stand behind their warranty or the commitments of their staff. They have no sense of duty to customer. Stay as far away as possible.
Date created: 2020-07-07
Name: Cindy Leighn
Location: Orlando, FL
Satisfaction Rating:
Very Unsatisfied
Review:
"Transfer your Warranty"
Found out today that we were supposed to have transferred, in writing, our roof warranty within 60 days of closing on the house. How I would have figured that out without extensively tracing things down I don't know. So, 2-yr old roof with shingles that appear to be falling apart is now going to be just a pain. Though from what I've read at the BBB site and various forums, the GAF product is not just junk - so is their customer service and warranty!
Date created: 2020-02-26
Name: Patsy W. James
Location: Tyler, Tx
Model: timberline
Satisfaction Rating:
Very Unsatisfied
Review:
"30yr. roof deteoriating in 5 years"
2009 a 30 yr. GAF Timberline roof installed. Trouble began in 2014. In 2019 insurance inspector turned my homeowners policy down due to granular loss on roof. Sample sent to GAF. They denied it was theirs. Several reviews indicate this is routine manner GAF handles this problem. I had to replace roof BBB was no help
Date created: 2020-01-28
Name: Mike
Location: St. Charles, IL
Model: Timberline
Satisfaction Rating:
Very Unsatisfied
Review:
"Horrible customer service"
Horrible customer service. Not willing to work with Me in transferring warranty from an install from 2012 even though their warranty is for 50 years. Will be going with another shingle Co in the future.
Date created: 2019-07-19
Name: L. Jasper
Satisfaction Rating:
Very Unsatisfied
Review:
"Exceptionally Rude"
I was looking forward to being serviced by GAF, but anyone and everyone that I spoke to was exceptionally rude and condescending. I can find better service from a better company with better reviews. There are plenty out there. Thanks for saving me the time and my money!
Date created: 2019-06-18
Name: Tina Doan
Location: San Jose, CA
Model: Timberline HD Lifetime
Satisfaction Rating:
Somewhat Unsatisfied
Review:
"Roof shingles"
We purchased GAF Timberline HD Lifetime shingles in 2014. We had granules come off of the roof immediately after it was installed. An actual GAF rep came out a few weeks after installation and told us that granule loss was normal and that it would subside after a few months. Well this is 2019 and I put in a claim because every time it windy we are losing a lot of granules. I was fed us and after a couple of rains this year (2019) I had collected two Ziplock gallon bags of roof granules. In order for our claim to go through, GAF wanted us to send the bags of granules (which I did) and rip off, yes I did say rip off, several shingles so that they could analyze them. GAF also said they would not replace the shingles we took off! Oh no! I told them we are a senior couple and my husband is a disabled veteran and that we did not want to pay to hire someone to rip off shingles from our roof especially during rainy weather. (We did not have our shingles removed). After discussing this with someone in the warranty claims department in April 2019, we have not heard back from them except for a letter we received in April 2019 stating they cannot help us unless they receive the sample shingles. The worst customer service and we paid for a "System Plus Warranty" that is supposed to be their best warranty. We are taking action elsewhere and hope for the best.
Date created: 2019-04-08
Name: Sadie Redd
Location: Rockford IL
Model: Timberlne
Satisfaction Rating:
Very Unsatisfied
Review:
"Master Elite did not go by specifications"
Shingles are ratty; GAF Customer Service is horrible and not all Master Elite Contractors care; like GAF's Contractor; Warner Roofing/Warner Contracting LLC in Rockford IL did not offer Enhanced Warranties, but stated I got the best; I did not!. He did not give me the required Know Your Consumer Rights doc either. My roof leaks substandard refused to make it right; we are in court.
Date created: 2019-04-01
Name: Kelley M
Location: Portland, OR
Model: Timberline
Satisfaction Rating:
Neutral
Review:
"Not worth the price unless done with all home improvements"
Salesman very persuasive so bought the '50 yr warranty, transferable to next owner' pitch. Had told him that we would be doing remodel in future including stove vent & maybe adding on. Told not an issue. Roof looks nice, though moss keeps growing on northside even though we no longer have trees. Fast forward 7 yrs & getting ready for remodel & addition. Told by GAF Warranty Department that ANY disturbance of roof invalidates warranty in that area. What's the purpose of paying 3 times more than regular roof if you can't do anything later - even with their 'Certified Installers'? So, looks like where the required gas furnace & plumbing vents are aren't covered by this 'Gold Seal' warranty.
Date created: 2018-11-24
Name: Lucy
Location: Spring Hill, FL
Satisfaction Rating:
Very Unsatisfied
Review:
"Worthless warranty"
Roof is 6 years old. We do have the stain guard warranty which has proven to be totally worthless with GAF. Terrible black streaks on this roof. Not from trees since it's full sun. Company said Yes, you have the stain guard warranty but what they wanted me to do as totally ridiculous. Send a sample of the stained shingle and a sample of an unstained shingle. They are nuts. If I ever need a new roof I will thoroughly investigate the roofer I use and make sure they don't use GAF shingles.
Date created: 2018-10-08
Name: C Hamilton
Location: Whitefield, ME
Model: Timberline HD
Satisfaction Rating:
Very Unsatisfied
Review:
"Failed shingles"
Our shingles failed after 2.5 years - on new construction barn. The GAF Company does not stand behind their product - stay away from this company.
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