Consumer Reviews of Metro Roof Products shingles

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Roof.info. They do not necessarily represent the opinions of Roof.info.

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Date created: 2018-01-10 Name: Tom Liu
Location: Langley, BC
Model: Metro Roman Tile

Satisfaction Rating:

Review:
"No warranty"
The roof was installed in 2016 and in May of this year, I went up the roof to clean the gutter and see that the granular has become loose in some areas and there were light rust in the metal. I talked to my contractor and he and I have been trying to get a warranty registered and warranty claim approved but we could never get anyone to give us a warranty registration number even though my contractor sent in the details. It has been more than 6 months and still no resolution in site. Do not buy their product because they do not care about the warranty at all.

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Date created: 2017-06-05 Name: J. Torode
Location: San Jose, CA
Model: Coated Steel Tiles

Satisfaction Rating:

Review:
"Products Are Defective and Company Doesn't Respond to Warranty Claims"
50 Year warranty roof didn't even hold up for 12 Years. Made a warranty claim after my GC met with one of their reps who confirmed the failure and mentioned to my GC that it was from a couple of bad lots. Made a warranty claim and follow up email for three weeks with no response. I will be ripping this roof off and replacing with composite.

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Date created: 2016-10-17 Name: m Caldewell
Location: Eau Claire Wisconsin

Satisfaction Rating:

Review:
"Unsatisfied"
I am so disappointed in Metro Shingles. We have had a warranty claim for 18 months. We have been promised over and over again that they are going to replace our roof. This company is the most unorganized company I have ever dealt with. I would not recommend this roofing product to any homeowner.

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Date created: 2014-12-12 Name: GRAHAM
Location: SANTA CLARITA, CA
Model: Coated Steel Tiles

Satisfaction Rating:

Review:
"They use a defective product"
This company is something else to deal with and their coated steel tiles do not stand up very well. My roof is losing the granular coating on the steel tile only after 11 years and I have other houses with composite roofs last 25 years know problem. They customer service is non-existent as well as their warranties when you have defective tiles.

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Date created: 2011-02-28 Location: Olean, NY

Satisfaction Rating:

Review:
"A little high on price point, but well worth it."
I am a recent home owner and I purchased a home with good structural integrity. The house needed some work, along with a new roof, but it was a house that I wanted to buy to turn into a home. One of the areas that needed work was the roof. I looked locally at some roofing options, but after shopping around, I decided on the Metro Shingles at www.BestBuyMetals.com. I haven't always liked the look of metal roofing, but I looked around online and found this. I love the look that it gives to a home. Even though they are metal shingles, they do not look like the standard metal roofing you would normally think of. This product is designed to simulate standard shingles, but is made from stone coated steel. It gives great lines to the roof and performs very well in all weather conditions. These shingles do exactly as the description states and it looks fantastic. The only downside I have found, is the price. The product does include a 50-year warranty though, which was one of the deciding factors when purchasing. I had this roof installed in August 2010, so I only have seven months of experience with it, but I feel very strongly that I made the right choice. If others can afford this purchase, I would definitely recommend this product. The pros easily outweigh the cons, the only barrier is the cost. If I were to have to replace the roof during my lifetime, I would absolutely look into other products from this manufacturer.